FAQ's

Browse our website, add items to the cart & follow the checkout process.

We accept credit/debit cards, UPI and internet banking.

We offer standard and expedited shipping options.

Delivery times vary depending on location and shipping method.

Returns/ exchange of items are not accepted, except in cases where the product is damaged during transit or an incorrect item is received.

For return assistance, please email our support team at info@auroarts.com.

Each artwork is meticulously handcrafted using hand-plucked, naturally dried flowers, leaves, grasses, weeds and indigenous natural resources, thoughtfully arranged on natural media with natural fibers, recycled materials and eco-friendly tree-free handmade paper.

Each artwork is handcrafted using natural and dried botanical materials. Therefore, variations of up to 25% in appearance and raw materials are normal and part of its unique character.

To preserve the artwork, avoid exposure to friction, moisture, direct sunlight, and heat.

Yes. Reproduction, digital copying, unauthorized use of the artwork, imitation of its concepts, or infringement of its patented technology is strictly prohibited under applicable Intellectual Property Rights (IPR) laws. Any misuse of the patented art technology may result in civil and legal action.

The copyright of the artwork remains solely with the inventor-artist. The artwork is protected by strong intellectual property rights, including registered trademarks, copyrights, and granted patents in India, Singapore, Germany, Japan, and the USA.

Yes, only wall décor items come framed, and the displayed price includes the cost of the frame.

Yes, we accept bulk and customized orders. For inquiries, please email us at info@auroarts.com or connect with us via live chat on our website.

Monday-Friday, 9am to 5pm IST.

For assistance, email us at info@auroarts.com or chat with us live on our website.

Avail free shipping on all orders above ₹2,500.

Cash on Delivery (COD) orders are not supported at this time.

Order modifications are possible only before dispatch from the warehouse and can only be made for items of the same or higher value.